Part I: Understanding First Contact Resolution (FCR) and its Criticality Why is ensuring that a customer never has to call back to resolve an issue matter so much? In the world of Service Desk, First Contact Resolution (FCR)is properly addressing the customer’s need the first time they call, eliminating his or her need to follow [...]
Hi I am Rangababu Thota, Head of Remote Infrastructure Management at GSS Infotech. As part of my role I speak to many organizations looking to find efficiencies in the way they support and manage their IT infrastructures. All of them are looking to save money and deliver the same (and usually better) service levels to [...]
The case for Remote Infrastructure Management Services (RIMS) for Small and Medium Businesses (SMBs) has been made many times over. Put simply, the outsourcing of the management of IT infrastructure (Servers, Desktops, and Network and Storage devices) to a specialist third party who accesses the systems remotely has several benefits. An intelligent approach to RIMS [...]
The Evolution of Remote Infrastructure Management (RIM) has not happened overnight. It is the result of years of thinking that transformed basic labor arbitrage into meaningful business solutions. Though the primary intention was to reduce cost, the benefits of RIM go far beyond than that. With rapid advancement in tools, processes and technologies (the advent [...]
What does Cloud Computing actually mean for Remote Infrastructure Management Service providers, and how can they harness its potential to deliver superior value to businesses? The shift to Remote Infrastructure Management Services (RIMS) has made eminent business sense in the light of increasing levels of service demanded by both internal and external customers. Service providers [...]
Does Virtualization of Desktops or end points mean startling savings and enhanced user-experiences alone? We examine the claims with a pinch of reality. A recent Gartner study reports a startling statistic: Any matured or well managed enterprise spend an average of $5000 annually on managing a single end-point machine (the humble desktop or laptop). This [...]
Windows exchange server 2010 with its wide array of new and advanced features, is worth a try. But if you are all set for an official roll-out, you need to consider a few pre-requisites, before you switch to Windows Exchange Server 2010. Hardware requirements for Exchange Server 2010: System requirements: Exchange server 2010 is compatible [...]
GSS Infotech, a rapidly growing managed IT services company is all set to build the Next-Gen Green Datacenters across the GCC. GSS Infotech develops energy-efficient Datacenters deploying smart cooling and power management techniques to minimize huge heat emissions and energy. The trend of Green IT best practices for Datacenters has ascertained significant decrease in energy [...]
GSS Infotech a global leader in providing Managed IT services announced major investments around Virtualization technologies and services including Server, Storage and Desktop Virtualization to help organizations in the GCC increase employee productivity, dramatically lower IT costs and enable flexible, agile IT service delivery environment. GSS Infotech experts present at the GITEX technology week held [...]
Dubai, UAE- October 6, 2010 — GSS Infotech, a global leader in providing managed IT services is all set to launch Remote Infrastructure Management Services (RIMS) for GCC market, which will enable comprehensive monitoring and management solutions for server, storage, network and middleware. Remote Infrastructure Management services by GSS can lower operational costs up to [...]
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